Maintenance & Support
Keep your SAP EPM investment performing at its best. Our structured support model ensures your systems remain stable, optimized, and continuously improved.
Three Pillars of Our Support Practice
Annual Maintenance Support
Tailored annual support packages covering SAP EPM and Analytics products. Regular maintenance, patch application, and functional support across the entire SAP EPM portfolio.
- Tailored AMS packages
- SAP Notes & patches
- Functional queries
- Health checks
- Performance monitoring
Functional Enhancement & Change Management
Structured approach to managing and implementing functional changes — from impact analysis through to testing, documentation, and training.
- Impact analysis
- Stakeholder communication
- Unit & Integration testing
- UAT support
- Documentation & training
Regular System Maintenance
Proactive system health management including SAP Notes application, performance optimization, backup validation, and compliance/audit readiness.
- SAP Notes application
- Performance optimization
- Backup & recovery
- System health checks
- Compliance readiness
Our L1 / L2 / L3 Support Model
A structured support framework ensuring every issue is triaged, escalated, and resolved at the right level of expertise.
Initial Support
First point of contact for end users. Handles user assistance, access issues, and basic functional queries.
- User access and security
- Basic functional guidance
- Ticket logging and triage
- Standard report issues
Consultant Support
SAP EPM consultant evaluates complex issues, performs root cause analysis, and resolves functional and configuration problems.
- Root cause analysis
- Configuration fixes
- Data reconciliation
- Functional enhancements
Expert Resolution
EPM Consultancy L3 team handles the most complex technical issues, performance problems, and custom development.
- Complex technical issues
- Performance optimization
- Custom development
- SAP OSS coordination