EPM MaxAttention
Epm Sapphire
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Count on premium-level engagement and personalised service
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Optimise your business and encourage innovation with help from EPM Advisory Services
Set the foundation for your intelligent enterprise
Realise the full potential of your intelligent enterprise vision with on-site, premium access to trusted EPM experts, tools, and methodologies that can help deliver your expected outcomes successfully with EPM solutions.
Holistic engagement with a single point of contact across all services and clear guidance and governance
Comprehensive portfolio with new and enhanced services to deliver value across your business from idea to operations
Complete coverage for all EPM products and deployment models (on premise, cloud, hybrid)
Services can be tailored to customer needs and be delivered on-site and off-site
One EPM leadership team across all EPM services
With a holistic engagement model, we present ourselves with one face and one set of clear responsibilities.
Enterprise architect (EA)
The EA helps translating your business strategy into EPM solution road maps and design the transition plan. Throughout the engagement, the EA contributes to your architecture governance body and provides a consistent architecture advisory experience across all involved EPM experts. The EA also owns the architecture point of view, which helps define and optimise your solution landscape and IT operations to derive your to-be IT architecture.
Lead technical quality manager (LTQM)
The LTQM covers primarily the IT architectural aspects of your engagement with a clear focus on system reliability, security, scalability, data integrity, and high performance across all EPM products. The role is supported by EPM Mission Control Center, which provides safeguarding plans for ongoing projects and helps ensure operational readiness and smooth go-lives.
EPM Transformation Hub
EAs are supported by EPM Transformation Hub, which provides them with on-demand expertise on subjects ranging from technical architecture and infrastructure to industry and line-of-business best practices.
Intelligent service delivery hub
The hub is made up of global and local delivery units that provide standardised services tailored to customer needs in an efficient, high quality model.
EPM Mission Control Center
With rapid support by a global back-office team of experts to proactively resolve issues, EPM Mission Control Center provides unlimited 24×7 access to EPM’s knowledge and experience base.
Discover how EPM can help enable your outcome-driven business imperatives
Within EPM MaxAttention services, you can take advantage of business scenarios to help address specific IT or business events that commonly occur with digital transformations.
- Identify AI opportunities, benefits, and derive tailored roadmap
- Strategize AI and assess innovation maturity
- Embed and extend AI scenarios in business applications
- Fast adoption of EPM built-in and customer tailored AI solutions
- Transition to SAP Cloud solutions to a state of operational excellence
- Access the latest business process innovations and automation
- Leverage best practices for security and change management
- Benefit from smooth integration of other cloud and on-premise solutions into SAP Business Transformation Platform
- Leverage innovation to accelerate your business process transformation
- Proven services and best practices for multiple, large-scale transformation projects
- Build and run modular industry cloud solutions
- Proven success strategies to creating new business outcomes
- Collaborate closely with industry product development teams to bring the most recent industry innovations
Empower your Business with Artificial Intelligence
Get expert guidance and advice to benefit from AI capabilities enriched with latest generative AI innovations built into your core business processes for smarter decisions and efficiencies at scale.
Take advantage of comprehensive services – from innovate to run
Whether you run your landscape on premise, in the cloud, or in a hybrid setup, EPM MaxAttention offers a comprehensive and personalised service portfolio to provide support across your industry and line-of-business EPM solutions.
Innovation Services
Uncover new ways to optimise your business – faster and with less risk. Through our innovation services, we work with you to identify where and how innovation applies to your unique situation, and then we tailor an engagement plan to your needs.
Value Design
EPM industry experts work with you during the design phase to increase the impact on business value while improving the adoption of EPM standard solution capabilities and aligning with the EPM product road map.
Architecture Transformation
Through a holistic approach to review, optimise, and develop the enterprise architecture to support your digital transformation, we can help you define a future-proof architecture and multiyear road map to fit your business and IT strategy.
Data and Analytics
These services help maximise the value of your core data and analytics investments. Using the latest innovations for a specific industry, line of business, or technology, you receive expert advice and guidance for getting true business value from your data assets.
Transformation Guidance
Transformation guidance provides a systematic approach to accelerate the deployment of EPM solutions – both in the cloud and on premise– with reduced risk. From the early planning phase to the end of the design phase, you can choose the coverage that works best for you from our comprehensive range of services.
Cybersecurity and Compliance
For outstanding cybersecurity and compliance across your cloud and on-premise EPM software landscape, we offer a secure operations map, which is our reference model for structuring a 360-degree view of the measures you can implement to securely operate, maintain, and configure your EPM solutions
Cloud Application Development
To achieve a holistic enterprise cloud architecture that supports all application areas as new innovations are introduced, cloud application development capabilities offer tools, knowledge, best practices, and expert guidance for creating dynamic and scalable cloud applications using EPM BTP.
Safeguarding
The safeguarding capabilities of EPM MaxAttention can mitigate risks associated with implementing an EPM solution. With a flexible scope and service methodology, they help ensure technical and functional integrity, optimal technical performance, and hybrid operational readiness.
Hybrid Operations
To enable the transparency, efficiency, and continuous improvement needed to optimise today’s hybrid IT operations, these services help reduce your total cost of operations and free up your IT resources to create more business innovations in an agile, nondisruptive, cost-efficient manner
Accelerated Support
These support services include accelerated incident management, extended service level agreements, baseline or premium support for innovative business solutions, on-call duty support for critical activities such as upgrades, and secure support for highly regulated industries
EPM MaxAttention community
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